12 Month Technical Support Contract
Upgrades & Updates
Keep up-to-date with your software - get the very best customer support - and get a helping hand to support you when you need it most ! No call centres, no automated phone systems, just a straight forward call direct to one of our engineers who can help you find the information you are lookng for.
GerbTool support contracts run on 12 monthly subscription basis. You are covered for the follwoing...
POLICY:
Each system comes with a free 60 day Maintenance Policy. When Maintenance is purchased with the system an additional 60 days free are added to your Maintenance term, giving you 16 months of maintenance for the price of a one year contract.
Beyond the initial 60 day free Maintenance period, a One Year Maintenance Agreement may be purchased. Agreements taken out within 12 months will run concurrent to the expiry date of the initial agreement.
A support contract covers technical support via phone, fax and email and entitles the user to software upgrades during the validity of the contract. We normally provide support to the person named in the software registration.
UPDATE INFORMATION
All registered users are eligible to download applicable product updates from our website during this period. Please check this website on a regular basis for notices on updates.
FAILURE TO RENEW
If you do not renew your software support after it expires you will no longer be able to obtain program updates nor will we test any problem files. You will not be able to purchase additional licenses at a discount. You will not be able to ’trade in#your current product as an upgrade.
Late Renewal
If you do not renew your software support contract on time and then wish to renew it at a later date you, will be billed for additional support if the contract is the product has moved on by 1 major release.
Specification | SPECIFICATION
AVAILABLE SOFTWARE LICENSE TYPES
SOFTWARE INSTALLATION
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FAQ | FAQ's Q. Why do I need a new access code every 365-days?
Due to the disdain of hardware keys by most users, WISE uses the Software Licenses method by default for its single-user node-locked installations. In order to afford some protection to WISE from potential improper use, we only issue a 365-day license in this environment. The license is not linked to maintenance and will be renewed perpetually. Like anything, there are pros and cons to this: the "pro" of not having a hardware key to contend with thus leads to the "con" of having to renew your license every 365-days. For those users that do not like having to renew their licenses and/or wish to have the flexibility of moving their license to other machines, or taking the license home to work from another machine, you might want to consider using a Hardkey license. A hardware key can be provided for a nominal fee, and you will receive a permanent license for that key. You are then free to move the software around and not have to worry about your license timing out at the wrong time. The hardware keys attach to USB ports.
Q. I downloaded an evaluation copy. Can I get a temporary, full license?
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Downloads | DOWNLOADS
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SPECIFICATION
AVAILABLE SOFTWARE LICENSE TYPES
SOFTWARE INSTALLATION
The installation of GerbTool software requires administrative privileges. The installation software will check your user account during the setup process to determine if you have sufficient privileges.
ACTIVATE A NODELOCKED LICENSE
A nodelocked license is a single software license that is enabled by an activation code. In order to afford some protection from potential improper use, only one-year licenses are issued and the license is tied to a single computer. The license is not linked to maintenance and will be renewed perpetually. If you find your license has expired, please click on the License Activation Wizard button to request a new activation code.
FAQ's
Q. Why do I need a new access code every 365-days?
A. There are three types of licensing :
Due to the disdain of hardware keys by most users, WISE uses the Software Licenses method by default for its single-user node-locked installations. In order to afford some protection to WISE from potential improper use, we only issue a 365-day license in this environment. The license is not linked to maintenance and will be renewed perpetually. Like anything, there are pros and cons to this: the "pro" of not having a hardware key to contend with thus leads to the "con" of having to renew your license every 365-days.
For those users that do not like having to renew their licenses and/or wish to have the flexibility of moving their license to other machines, or taking the license home to work from another machine, you might want to consider using a Hardkey license. A hardware key can be provided for a nominal fee, and you will receive a permanent license for that key. You are then free to move the software around and not have to worry about your license timing out at the wrong time. The hardware keys attach to USB ports.
Q. I downloaded an evaluation copy. Can I get a temporary, full license?
A. Yes, you simply need to request a license (note that we can only provide temporary licenses for the most recent versions of VisualCAM and GerbTool).